Here is a description of how each of our healthcare professionals can help you:

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• ​Doctors - You may request a specific practitioner if you have a preference, however it is important to remember they may not be available on that day, and you may be easier to book in advance to see them in 2-3 weeks. We cannot guarantee you see the same doctor, however we will do our best if requested. 

• Nurses and HCAs - For flu vaccinations, wound dressings, diabetic and asthma/COPD reviews

• Pharmacists - for medication queries or reviews

• Physiotherapists - for any new muscle or joint symptoms

• Mental Health Practitioner - for support with your mental health

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You can book an appointment by phoning either of our surgeries (Newpark surgery or Beddau), between 8:30am and 6:30pm Monday to Friday. The appointments we have available include:

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• Pharmacist: Monday to Friday 8:30am-3pm

• Nursing: Monday to Friday 8:30am-5pm

• Phlebotomists: Monday to Friday 8:10am - 11:10am

• ECG: Monday 1:30pm - 4:10pm 

• Physiotherapist: Monday 12:40pm-3pm, Friday 8:20am - 3pm

• Mental Health Practitioner: Monday 9:30am-3pm, Tuesday 9:30-2:30pm

• Doctor Appointments: Monday to Friday, 8:30 am – 5:00 pm

  • Routine Appointments (Book in Advance): We release new routine appointments daily, which can be booked 2 to 3 weeks in advance. You can call us between 8:30 am and 6:30 pm to book. To minimize your wait time on the phone, please try to avoid calling during our peak times (8:30 am – 9:30 am and 2:00 pm – 3:00 pm) for non-urgent bookings.

  • Urgent / Same-Day Appointments: We release slots for urgent, same-day appointments at 8:30 am and 2:00 pm daily. Please call at these times if you have an urgent medical issue that needs to be seen that day.

  • Your Choice of Appointment: For both routine and urgent care, you can request either a face-to-face or a telephone appointment.

• Emergency Doctor - We provide emergency slots in the morning from 11 am-12 pm, and have an on-call doctor in the afternoon between 12 pm and 6:30 pm, who deals with all emergencies. Please call anytime between 8:30 and 6:30 pm if you feel you need to see a doctor urgently. If you feel very unwell then please consider whether an ambulance or going to the hospital is more appropriate​​

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