top of page

Access Standards

At Talbot Green Group Practice, we are committed to providing our patients with fair, consistent, and prompt access to healthcare services. In accordance with the Welsh Government’s General Medical Services (GMS) Access Standards, we have implemented the following measures to ensure you receive the right care, at the right time, from the right professional.
 

1. Telephone Access

  • Call Queuing: We operate a telephone system that places incoming calls into a queue, so you do not have to repeatedly hang up and dial again.

  • Bilingual Greeting: When you call the practice, you will hear a bilingual (Welsh and English) introductory message. We ensure this message is clear, informative, and lasts no longer than two minutes before your call is connected to the queue.
     

2. Digital Access

  • Repeat Prescriptions: Patients and care homes can order repeat prescriptions digitally. You can find out how to order your medication online via the ["Repeat Medication" / "NHS Wales App"] section of our website.

  • Non-Urgent Requests: During our core working hours (Monday to Friday, 8:00 am to 6:30 pm), patients can submit medication reviews and sick notes online via our website.
     

3. Appointments and Clinical Care

  • Same-Day Urgent Care: We provide same-day consultations for children under 16 with acute illness, and for any patient whose condition is clinically triaged as requiring urgent, same-day assessment.

  • Routine Appointments: We offer routine, pre-bookable appointments during our core hours for non-urgent medical needs.

  • Active Signposting: When you contact the practice, our trained reception team may ask you a few questions about your symptoms. This is called "Active Signposting." It ensures we can direct you to the most appropriate healthcare professional or service—which may not always be a GP. We may recommend seeing a local pharmacist, optician, dentist, or utilizing NHS 111 Wales, so you get the specialized help you need as quickly as possible.
     

We continually monitor our appointment availability and telephone systems to ensure we maintain these standards and provide the highest level of service to our community.

bottom of page